Defective Product Refund or Replacement Request
Category: Consumer and Service Complaints
Updated:
Editable consumer grievance letter recording a product defect, order and invoice details, prior service attempts and the remedy requested from the seller.
Defective Product Refund or Replacement Request A first written grievance to the seller or service provider. This is not a Consumer Commission pleading, statutory notice or guarantee of a refund. Date: [date] To The Grievance Officer or Customer Support Team [Seller, marketplace or manufacturer and verified contact details] Consumer name and contact: [enter details] Order, invoice and product serial number: [enter details] Purchase and delivery dates: [enter details] Amount paid and payment reference: [enter details] Sir or Madam I purchased the product identified above. The defect or service problem is described below, together with the supporting records and earlier attempts to resolve it. Please register this as a grievance, issue an acknowledgement and provide a written response explaining the proposed remedy. 1. Problem and date first noticed: [describe observable facts]. 2.
Previous complaint, inspection or repair references: [list dates and responses]. 3. Remedy requested: [repair / replacement / refund / another reasoned request]. 4. Please identify any further evidence genuinely needed to decide the grievance. Enclosures Invoice and order confirmation Relevant photographs, service reports or correspondence Payment proof with unrelated personal and financial details redacted Signature: ____________________ Name: [name] Place: [place] How to use this template This page is guidance for the person preparing the document. Remove it from the submission copy after adapting the draft. Do not send unfilled placeholders or invented facts. Send the letter using a verified company channel and retain delivery evidence. Do not submit original invoices unless specifically required; keep usable copies.
A National Consumer Helpline grievance is a pre-litigation assistance route, while a Consumer Commission complaint is a separate proceeding. Check the current e Jagriti filing requirements before preparing a Commission complaint. Jurisdiction, limitation and relief require a separate assessment. Describe the defect accurately and distinguish the seller, marketplace, manufacturer and payment provider rather than treating them as interchangeable. This is an original LawSphereX editable aid based on the references below. It is not a government-issued form, certification, legal opinion or promise that a request will be accepted. Where an authority prescribes a form, use that current form. Official references National Consumer Helpline grievance service https://consumerhelpline. gov. in/public/about Department of Consumer Affairs consumer protection framework https://consumeraffairs. gov.
in/pages/consumer-protection-unit Government of India e Jagriti consumer filing portal https://e-jagriti. gov. in/ Sources checked on 6 November 2026. Recheck the current authority requirements before submission or reliance.