Refund Request for an Undelivered Order
Category: Consumer and Service Complaints
Updated:
Editable grievance letter for an order that has not been delivered, recording promised delivery, tracking history and the requested remedy.
Refund Request for an Undelivered Order Date: [date] To The Customer Support Team or Grievance Officer [Seller or service provider and verified address] Consumer name and contact: [enter details] Order and invoice number: [enter details] Order date and amount paid: [enter details] Promised delivery date and tracking reference: [enter details] Sir or Madam The order identified above has not been delivered to me as described below. Please register this grievance, provide an acknowledgement and investigate the delivery status. I request the remedy set out below and a written response explaining how the issue will be resolved. 1. Delivery and tracking history: [list dates and the status actually shown]. 2. Previous contacts and complaint references: [enter details]. 3. Remedy requested: [refund, a confirmed delivery arrangement or another specific request]. 4.
If your records show delivery, please provide the relevant delivery confirmation for review. Enclosures Order confirmation and payment record Relevant tracking screenshots and correspondence Signature: ____________________ Name: [name] Place: [place]