CPGRAMS Public Service Grievance Statement
Category: RTI and Public Grievances
Updated:
Editable statement for a government service grievance, identifying the responsible department, application history, service failure and specific action requested.
CPGRAMS Public Service Grievance Statement For a public service delivery grievance within the competent department. This is not an RTI request, court appeal or substitute for a statutory remedy. Date: [date] To The Public Grievance Officer [Responsible Ministry, Department or service office] Applicant name and safe contact: [enter details] Service and responsible office: [enter details] Application or service reference and date: [enter details] Earlier grievance reference, if any: [enter details] Sir or Madam I request redress of the specific service problem described below. I have identified the office concerned and attached the relevant application and correspondence. Please acknowledge the grievance, examine the recorded history and state the action taken or the particular step still required from me. 1. Service sought and application history: [state the facts in date order]. 2.
Unresolved problem: [describe the delay, omission or other service issue]. 3. Earlier response and why the issue remains unresolved: [enter details]. 4. Specific action requested from this office: [enter details]. Enclosures Relevant application acknowledgement Earlier department replies or grievance records Supporting service documents with unrelated sensitive details removed Signature: ____________________ Name: [name] Place: [place] How to use this template This page is guidance for the person preparing the document. Remove it from the submission copy after adapting the draft. Do not send unfilled placeholders or invented facts. CPGRAMS is a grievance channel. Its published exclusions include RTI matters and court-related or sub judice matters; use the correct separate remedy for those issues.
Identify an actionable service problem rather than making a general political or policy statement. A portal acknowledgement does not suspend statutory limitation periods or court deadlines. Use the currently available status, feedback and appeal options shown for the grievance and retain the reference number. This is an original LawSphereX editable aid based on the references below. It is not a government-issued form, certification, legal opinion or promise that a request will be accepted. Where an authority prescribes a form, use that current form. Official references DARPG CPGRAMS frequently asked questions https://pgportal. gov. in/Home/Faq RTI Online Central Government portal https://rtionline. gov. in/ Sources checked on 6 November 2026. Recheck the current authority requirements before submission or reliance.